Refund policy

Packages are one-time payments for a service that starts as soon as your brief is complete. This page says when you get your money back. It applies to every customer; consumers in the EU, EEA and UK also have the right of withdrawal described in section 10 of the terms, which this policy follows.

Before we start: full refund

Changed your mind before we made the first submission? Email us and you get the full amount back, no questions asked. Consumers in the EU, EEA and UK may withdraw within 14 days of the order in any case; before work starts that also means a full refund.

After we start: the part not delivered

Once submissions are underway the work is being done, so the price is earned as we go. If you cancel or withdraw after the start, we refund the part of the package not yet delivered, in proportion to the price: for example, 40 of 100 directories submitted means 60% back. If we fail to make the number of submissions in your package within its delivery time, we refund the part we did not deliver, or finish it with extra directories if you prefer.

Something went wrong on our side

A submission with the wrong content, a package that never started, a report that never came: tell us and we fix it or refund it. We would rather fix it.

What a refund does not cover

Directories approve, delay, change and remove listings on their own terms. A rejected or slow listing, the way a directory links to your site, or a Domain Rating that moved less than you expected is not a ground for a refund by itself.

How to ask

Email [email protected] from the address on your account with your order number. We confirm within two business days; refunds go to the original payment method, usually within 5 to 10 business days of our confirmation.